Jira Service Management

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You can find the old Org Tools One Stop <a href=\"https://dsausa.us/orgtools\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>. If you need help with something not found in this portal, please email <a href=\"mailto:orgtools@dsausa.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">orgtools@dsausa.org</a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the DSA Org Tools Help Center","sharedPortalName":"DSA Org Tools Help Center","announcementHeader":"Attend a live Org Tools Training!","announcementMessage":"Org Tools is now hosts live monthly trainings! [See our 2023 training calendar here|https://dsausa.us/training].\n\nWe are migrating our request forms to this portal. You can find the old Org Tools One Stop [here|https://dsausa.us/orgtools]. If you need help with something not found in this portal, please email [orgtools@dsausa.org|mailto:orgtools@dsausa.org].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e71821","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"5","key":"ot3","projectId":10008,"serviceDeskId":5,"name":"DSA Org Tools","description":"Here you can make Org Tools requests and learn from our trainings.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"58","name":"2023 SmartVAN Access","descriptionHtml":"","callToAction":"2023 SmartVAN Access","introHtml":"Request 2023 VAN Access for your campaign.","icon":10472,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"117","name":"Action Kit Request","descriptionHtml":"","callToAction":"Action Kit Request","introHtml":"Use this form to request a chapter membership list emailed to your chapter email.","icon":10492,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[29],"key":""},{"id":"37","name":"Action Network Request","descriptionHtml":"Complete this form to request an Action Network group nested under DSA's Action Network group.","callToAction":"Action Network Request","introHtml":"Use this form to request an Action Network Group for your chapter or committee.","icon":10480,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[6],"key":""},{"id":"40","name":"Airtable Request","descriptionHtml":"","callToAction":"Airtable Request","introHtml":"Use this form to request an Airtable workspace for your national committee.","icon":10470,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[28],"key":""},{"id":"32","name":"Dialer Request","descriptionHtml":"","callToAction":"Dialer Request","introHtml":"Use this form to request a call campaign for your chapter or committee.","icon":10531,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[10],"key":""},{"id":"114","name":"Membership Drive: Dialer Request","descriptionHtml":"","callToAction":"Membership Drive: Dialer Request","introHtml":"Use this form to request a call campaign for your chapter's Membership Drive","icon":10531,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[27,10],"key":""},{"id":"113","name":"Membership Drive: Spoke Request","descriptionHtml":"","callToAction":"Membership Drive: Spoke Request","introHtml":"Use this form to request a text campaign for your chapter's Membership Drive.","icon":10537,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[27,7],"key":""},{"id":"116","name":"Periscope Request","descriptionHtml":"","callToAction":"Periscope Request","introHtml":"Use this form to request your password for Periscope.","icon":10550,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"35","name":"Request a Spoke Organization","descriptionHtml":"","callToAction":"Request a Spoke Organization","introHtml":"Use this form to request a Spoke organization for your Chapter or Committee.","icon":10534,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[7],"key":""},{"id":"38","name":"Shortlink Request","descriptionHtml":"","callToAction":"Shortlink Request","introHtml":"Use this form to request a private DSA shortlink or QR code.","icon":10477,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[7],"key":""},{"id":"112","name":"Spoke Admin Request","descriptionHtml":"","callToAction":"Spoke Admin Request","introHtml":"Use this form to request an admin for your Spoke organization.","icon":10472,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"115","name":"Spoke Campaign Data Export","descriptionHtml":"","callToAction":"Spoke Campaign Data Export","introHtml":"Use this form to request a data export of your Spoke campaign.","icon":10468,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[7],"key":""},{"id":"31","name":"Spoke Request","descriptionHtml":"Use this form to request a text campaign for your chapter or committee.","callToAction":"Spoke Request","introHtml":"Use this form to request a text campaigns for your chapter or committee.","icon":10537,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[7],"key":""},{"id":"33","name":"Spoke Superadmin Approval","descriptionHtml":"","callToAction":"Spoke Superadmin Approval","introHtml":"Use this form to request Superadmin Approval for your organization's Spoke campaign.","icon":10501,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[7],"key":""},{"id":"34","name":"VAN Request","descriptionHtml":"","callToAction":"VAN Request","introHtml":"Use this form to request a function in VAN.","icon":10497,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[8],"key":""},{"id":"41","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10541,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"60","name":"Check My Membership Status","descriptionHtml":"","callToAction":"Check My Membership Status","introHtml":"","icon":10505,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"118","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10492,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"27","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"36","name":"EveryAction Request","descriptionHtml":"This form is only applicable to chapters that currently have EveryAction access. If you wish to purchase EveryAction, please fill out this form: <a href=\"https://dsausa.us/earequest\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://dsausa.us/earequest</a>\nFill out this form to request users in EA. All EA user must sign a data usage agreement before getting access - this will be sent by Org Tools.","callToAction":"EveryAction Request","introHtml":"","icon":10499,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"24","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"39","name":"OpaVote Request","descriptionHtml":"","callToAction":"OpaVote Request","introHtml":"","icon":10502,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"26","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"25","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"59","name":"Request Spoke Opt-Out List","descriptionHtml":"","callToAction":"Request Spoke Opt-Out List","introHtml":"Request list of contacts that have opted-out from your chapter's texts","icon":10518,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"23","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://dsausa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Action Network"},{"id":7,"name":"Spoke"},{"id":10,"name":"Dialer"},{"id":8,"name":"VAN"},{"id":27,"name":"Membership Drive"},{"id":28,"name":"Airtable"},{"id":29,"name":"Membership Lists"}],"orderMapping":{"29":[117,116],"27":[114,113],"7":[115,112,31,38,33,35,113],"6":[37],"28":[40],"8":[34,58],"10":[32,114]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f2be63c0-a8b5-3ed1-bf3a-95f737fc4850","appLinkName":"System Confluence","spaceKey":"OTKB","spaceName":"Org Tools Knowledge Base","isServer":false},"labels":[],"projectKey":"OT","serviceDeskId":5},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OT","userLanguageHeader":"Attend a live Org Tools Training!","userLanguageMessageWiki":"Org Tools is now hosts live monthly trainings! <a href=\"https://dsausa.us/training\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See 2023 training calendar here</a>.\nWe are migrating our request forms to this portal. 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